Cancellation and refunds

Plans, trial, payment, cancelling and refunds

Plans and prices are on the pricing page. Prices exclude GST, which is added at the applicable rate. A plan includes an allowance of questions per month; beyond it Tallycon refuses new questions until the month resets or you buy a top-up. A partner can also set lower monthly limits for the firm, a seat or a client; a question past one of those is refused until a partner raises that limit or the month resets, and raising a limit never adds to the allowance. The free trial lasts 14 days, has a usage limit, and ends as soon as you start a paid plan.

Online payment is not open yet. Until it is, a paid plan is on the terms we agree with you in writing. Once it opens, payments are taken by Razorpay, our payment provider, and Razorpay's receipts are your GST tax invoices. The rest of this section then applies.

Monthly plans renew automatically each month: Razorpay charges the card, UPI Autopay or bank mandate you authorise until you cancel. Cancelling stops the next charge; your plan keeps working to the end of the month already paid for, and that month is not refunded.

Yearly plans are paid in advance for the year and do not renew automatically. We send a payment link for the next year 30 days before the end of the term and remind you 7 days and 1 day before. If you stop using Tallycon or cancel during a year, the rest of the year is not refunded, in whole or pro rata.

Cancelling: a partner cancels on the Billing page of the Tallycon admin console, or by writing to contact@ridepro.in. A cancellation takes effect at the end of the period already paid for, and a partner can undo it before then. Nothing is charged after that.

Changes: moving to a higher plan is charged for the rest of the current period straight away. Adding seats is charged for the days left in the current period. Moving to a lower plan or fewer seats takes effect at the end of the period already paid for, with no refund.

Top-ups count for the month they are bought in (a top-up bought in a month's last 7 days also covers the next month, its unused part carrying over once). They are never refunded, used or not.

Billing errors: if we charge you by mistake, for example twice for the same thing or for something you did not order, we always refund the wrong charge.

Late payment: if a monthly charge fails, Razorpay retries it over the next three days and your plan keeps working for 4 days after the charge was due. If a yearly term ends unpaid, your plan keeps working for 7 days. After that, Tallycon stops answering new questions for your firm until payment is made; saved conversations and exports still open. If your firm does not pay or come back within 12 months of the plan ending, we delete its account data as the privacy notice describes.

If you use your own Anthropic key, you pay Anthropic directly for that usage under your agreement with Anthropic.